From our increasingly diverse domestic workforce to the globalization of business, cultural competence is arguably the most important skill for effective work performance in the 21st century. Culture refers to the 7 Essentials of Workplace Cultural Competence: the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments.
Different perceptions of time can cause a great misunderstanding and mishap in the workplace, especially with scheduling and deadlines.If the worker is from the same cultural group as the client, they may well be put under significant cultural pressure to adhere to the community values, while under workplace pressure to maintain policies and procedures.Sticking to the organisation’s policy – which is an expression of a dominant cultural view, albeit embedded all the way into an insurance policy – may well damage the very engagement that the bicultural worker was employed to develop in the first place. Cultural competence, in brief, is the ability to interact effectively with people from different cultures. It even affects perceptions of time, which can impact day-to-day scheduling and deadlines.