Since then, a small number of users have been allowed to message M any request, which it tries to fulfill, first relying on AI to parse the question and retrieve answers it’s already learned.
If it’s stumped, it falls back to a team of human staffers who try to help, and then teach M to do the job by itself next time. what we need to build and what people want.” Essentially, the open-ended M will continue to process requests for a closed set of beta testers so Facebook can determine what tasks its AI can reliably fulfill, and what text indicates what intent.
And rather than apply the same experience to everyone, M will learn individual users’ habits and personalize itself for them.
If you always ignore the M Suggestions, you’ll see less of them.
I’d like to highlight the way these utterances differ and share some recommendations for writing more natural responses, regardless of the utterance. If your brand personality (via the bot) is more direct, or the response won’t take any time at all to retrieve, you can just provide the answer, like we saw above. It’s often useful for a bot to acknowledge the request before fulfilling it.
An acknowledgement step can add personality to the dialogue and/or buy time to fetch the response.
But the inclusion of the Lyft and Uber ride-hailing option signal it could have bigger ambitions for recommending outside developer services.
Facebook currently has a big issue with bot discovery, having launched the automated messaging agents last year without an easy way to find ones to use.
With the new Messenger composer redesign, many of the buttons for its different features have been collapsed inside an expandable menu, but M Suggestions will help you fish them out.
Or if you never use its payments feature but constantly send stickers, it’ll just suggest you use the latter.
And if you really hate M, you can use the Messenger settings to mute it entirely or turn off certain kinds of recommendations.
The term ‘bots’ is an interesting one and has a long legacy. Humans don’t talk to each other in scripted ways and there are no buttons to click when speaking to a friend.
Bots tends to imply a fairly robotic, simple and shall we say ‘clunky’ user experience. If the experience relies too heavily on the visual interfaces… Even within a limited domain, say, a bot that only sells shoes, there are huge range of ways a human should expect to interact.