24/02/13 If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well). The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below). The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.
During this process all new email addresses are added to the Global Address List ready for when the clients next connect and refresh their copy of the address book.
This delay between an email account being create and being listed can cause organisational issue, like a users being unable to find the email address for a new staff member.
Exchange 2013 only supports Outlook 2007 (post SP3 and cumulative update), and Outlook 2010 must be at SP1 with cumulative update. For public folder distribution ensure the public folder database is mounted, and at least one server holds a replica.
Also in the properties of the mailbox database, your users are using, make sure it points to the correct public folder database.
When a new email account is created in Exchange it will not normally appear in the address book of others until the following day.
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If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).
In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.